All the Round She Goes stallholders that are selling on this website have individual returns and refunds policies, so it’s best to visit their shop page to read what it is if you want to seek a refund.
The stallholders endeavour to provide as much information as possible when listing an item to give you an accurate representation of the items quality, size and history. If you’re not sure about something, send the stallholder a message before you make the purchase.
When buying from a professional seller, you have the same legal refund rights with second-hand items as you would with a new item.
However, you cannot claim a refund for problems that:
- the store or seller told you about
- you should have noticed when examining the item
- were indicated in photos or the item description on the website
If you want to lodge a claim for a refund/exchange, you can do this through the Round She Goes website. Log into your account and go to My Invoices. There you will see all of your purchases. The far right column is the Action column, and you can click ‘lodge a refund request’ and this will send through your request to the seller.
If you and the seller cannot come to an agreement, then you can request Round She Goes staff mediate an acceptable outcome.
You can also raise a dispute via PayPal within 45 days of paying for the item. You may be covered by PayPal’s Buyer Protection.
The Australian Consumer Law does not apply when you buy from a private seller (and the item is not sold in the course of their business). The seller may also have their own refunds and returns policy with additional rights. Read the policy on their shop’s profile page.
If you have any questions or doubts about an item, then ask them directly to the stallholder before you make the purchase.
[For further details, please refer to the Consumer Affairs website.